Freight Truck - Curbside Delivery (Select "Free Ground Shipping" at checkout):

Large and/or heavy products that feature a "Ships Freight Truck Curbside" icon and link on their item page are shipped via this method. Just as the name implies, an order being shipped via Curbside Delivery is delivered to your curbside. It is the customer's responsibility to unload your shipment from the truck. Your shipment is likely to be heavy and large (pay special attention to the estimated weight noted in the item description); therefore, you must have enough able people available to assist you in taking the item off of the truck and into your building. The carrier is not responsible for packaging and debris removal.

For a fee, most freight truck companies offer lift gate services to remove the item from the truck for you or threshold delivery (delivery to garage, porch, front door). These services are not included with curbside delivery. However, if you are interested in them, please contact us prior to shipping for a quote. Or, once your order has shipped we will provide you with the carrier's name and phone number along with the shipment's tracking information. You can then contact the carrier directly to inquire about additional services prior to delivery. It is your responsibility to pay the carrier directly for any additional services.

It is important to keep your scheduled appointment and to have the necessary people available to assist you in taking your shipment off of the truck. If you miss the scheduled appointment or are unable to take the product off of the truck because of the lack of necessary assistance, the driver will need to reschedule the delivery from the local terminal and they will charge you a re-delivery fee.

Products shipped via this method are not available for shipping to APO/FPO, Alaska, or Hawaii addresses.

For more details, please visit our Shipping & Delivery Page.

Ships Freight Truck with Liftgate

Small Parcel

Ground Shipping (Select "Free Ground Shipping" or "Ground Shipping" at checkout):

Smaller products that feature a "Ships Small Parcel" icon and link on their item page are shipped via regular ground shipping (generally USPS, FedEx, UPS or DHL). The average transit time is between 1-6 business days for any destination in the contiguous United States (not including processing time). Delivery times will depend on the local delivery schedule of the carrier. Generally, ground delivery is available Monday to Friday 9am to 8pm. A signature is not typically required. If the customer is not at home to accept delivery, the product may be left at the driver's discretion. If a signature is required the product will not be left at the address. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note. Please note that deliveries cannot be made to a PO Box.

Delivery to a business address will be carried out during normal business hours, Monday through Friday only. A signature will be requested on delivery. The carrier is not required to match the signature to the name on the package.

Please note that if you purchase multiple Small Parcel items, they may be shipped via Freight Truck instead at the discretion of the manufacturer.

Free 2-Day Shipping (Select "Free Ground Shipping"):

Certain items qualify for Free 2-Day Shipping.  If an item qualifies for this service, an "Free 2-Day Shipping Icon will appear in the right column of  the product page as well as in the options section.  For products that include free 2 Day Shipping, please select "Free Ground Shipping" at checkout (do not select any upgraded express options).  Items that qualify for this service are shipped in a manner that allows for a maximum transit time of 2 days.  Please note that this does not include the time it takes to process the order at the warehouse.  Most products that qualify for this service are shipped within 1 business day.  However, some items will take longer to process but will then be shipped with a 2 day maximum transit time.  Please check the processing time in the right column of the product page (Example:  Product Availability: Usually Ships in 1 to 3 Business Days).  Processing Time + Transit Time = Delivery Time.  Please note that if your order includes items that do not qualify for Free 2-Day Shipping, they may be shipped separately via the standard shipping method.

Optional Express Shipping (Select "3-Day Express", "2-Day Express" or "Standard Overnight"):

Smaller products that feature a "Ships Small Parcel" icon and link on their item page can be shipped via optional express shipping methods for an additional fee shown at checkout prior to entering billing info. Express orders receive priority processing over orders with other shipping methods. We do make every attempt to ship your express order same day or as soon as possible. However, we do not guarantee same day processing or any specific timeframe for processing your order. For example: Choosing "Standard Overnight" means that delivery takes one business day (Monday-Friday, excluding holidays) in transit once the shipping company receives it from us or our supplier. However, although we will do everything we can to process the order and give it to the shipping company the same day, please keep in mind that it may take longer. If you have any questions about your specific order please contact us by sending us an email or calling us at 1-888-887-9992.

"2-Day Express" or "Standard Overnight" must be selected for orders being shipped to to Alaska or Hawaii.

Express shipping is not available for APO/FPO addresses.

For more details, please visit our Shipping & Delivery Page.

Freight Truck – Threshold (Select "Free Ground Shipping" at checkout):

Large and/or heavy products that feature a "Ships Freight Truck Threshold" icon and link on their item page are shipped via this method. If an order is shipped using the Freight Truck Threshold method, the freight truck company will place the item at the first threshold of your house without stairs (garage, porch, front door) or loading dock for commercial deliveries. They are not authorized to place the item in the room of your choice, perform assembly services, or dispose of packaging and debris. However, many freight truck companies offer these services for an additional fee. If you are interested in these services, please contact us prior to shipping for a quote. Or, once your order has shipped we will provide you with the carrier's name and phone number along with the shipment's tracking information. You can then contact the carrier directly to inquire about additional services prior to delivery. It is your responsibility to pay the carrier directly for any additional services.

Products shipped via this method are not available for shipping to APO/FPO, Alaska, or Hawaii addresses.

For more details, please visit our Shipping & Delivery Page.

White Glove Delivery (Select "Free Ground Shipping" at checkout:

Large and/or heavy products that feature a "Ships Freight Truck White Glove" icon and link on their item page are shipped via this method. White Glove delivery is a premium service that includes special handling to ensure a safe and convenient delivery.

Includes:
1. A delivery team, which consists of at least two people, will unpack and place your product in the room of your choice.
2. Carrying the product up 2 flights of stairs from the threshold (up to 15 steps = 1 flight).
3. Removal and dispose of packaging material.

Please be sure to have the room ready for delivery of your product as assembly or movement of existing furniture is not included with this service. Additional services and therefore additional charges may be required if the delivery address has limited access (not at least 10 feet wide with a clearance of at least 14 feet overhead), if stairways, doorways, hallways and turns are less than 3ft (36 inches) wide, if delivery involves sharp turns, narrow or gravel driveways, and in some cases gated communities or condominiums, or if having the item carried more than two flights of stairs is required. Unless specifically stated on the item page, assembly of the item is not included with this service. If you are interested in extra services or have questions about possible extra costs, please do not hesitate to contact us prior to shipping. Or, once your order has shipped we will provide you with the carrier's name and phone number along with the shipment's tracking information. You can then contact the carrier directly to inquire about additional services prior to delivery. It is your responsibility to pay the carrier directly for any additional services.

Due to the extra time and people needed to take care of your order, the shipping time may be anywhere from 5 to 18 business days (not including processing time) until the carrier contacts you to set up a delivery appointment.

Depending on your location the carrier may be in your area every day, 2-4 times a week, or as seldom as once every two weeks. Please contact us for specific schedules in your area or any other questions you may have.

Products shipped via this method are not available for shipping to APO/FPO, Alaska, or Hawaii addresses.

For more details, please visit our Shipping & Delivery Page.