CURBSIDE FREIGHT DELIVERIES...

 

We want you to enjoy a pleasant shopping experience with us.  To ensure that happens, it is important that you understand the shipping and delivery process.  Please take a moment to read this shipping information carefully and contact us if you have any questions.

 

Since freight shipments are quite different than UPS, FedEx or USPS shipments, we want to make sure that our customers understand the shipping procedures to avoid surprises at the time of delivery.  Therefore, soon after placing your order, you will receive an email with a copy of this shipping & delivery procedures information as well as our return policy.  Please review the email and reply directly from it stating that you have read it and that you understand and agree to it.  This will give us the opportunity to answer any questions you might have concerning your order and the shipping & delivery process.  We will not be able to process your order until we have received a reply from you.  If you have any questions, please contact customer service at 1-888-887-9992.

Curbside delivery is the standard method of delivery for freight shipments.  Just as the name implies, Curbside Delivery is delivered to your curbside.  The truck driver is not responsible for getting products off the truck or into your building.  Unpacking the item and installation / assembly are not the responsibility of the delivery company and are not included in the price of your item.  Your package is likely to be heavy and large (pay special attention to the estimated weight noted in the item description); therefore, you must have enough able people available to take the item off the truck and into your building.  

Once your order has been shipped, we will attempt to contact you, usually by email, to provide you with shipping information such as the trucking company's name, phone number and your tracking number.

If your order is being shipped to a commercial address, the trucking company will usually not call to set up an appointment and will deliver your order during normal business hours.  However, you may call the trucking company to get an estimated delivery time.

If your order is being shipped to a residential address, the trucking company will contact you to set up a delivery appointment.  It will be a estimated time window of about 2-5 hours.

All deliveries occur Monday through Friday during regular business hours.

It is important to keep your scheduled appointment.  If you miss the scheduled appointment, or do not have the necessary help to get the product off the truck, the driver will need to reschedule the delivery from the local terminal and they will charge you a redelivery charge.

Please note:  There are uncommon situations in which additional freight charges are required for deliveries via FREIGHT TRUCK to certain locations such as Manhattan, off coast islands, and remote areas with exceptionally high delivery costs.  If this is the case, we will not process your order or charge your credit card until you have been notified of the additional cost and have agreed to it.  Please contact us if you have questions about your location.

Additional costs may be incurred if you live on a small street that is not accessible by a 48' freight truck (big).  In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery.  If you know that large freight trucks cannot access your street (a problem in some densely populated cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight company and obtain a cost estimate for you before you place your order.

Please check item descriptions for any special delivery considerations. 

Curbside Freight shipping time:    These products require extra handling procedures (such as crating) and will be shipped within four to seven business days* after your order has been processed.  Please see each items description for estimated processing times.  After the product leaves the warehouse, typical shipping time is 4 to 9 business days for curbside delivery, depending on your location.  We will notify you if there is a delay in processing for any reason.  Please note that some items such as customized pool tables will take longer - in such cases the estimated shipping time is noted in the item description.  *Business days are Monday thru Friday excluding holidays.

The following extra services are available.  However, they are not included in the shipping cost for curbside deliveries.

The cost of these additional services vary from city to city and usually cost between $75 and $150, except for installation and assembly which generally cost between $150 and $400 depending on location and product.   If you would like to receive a quote for one of these services, please contact customer service at 1-888-887-9992 x 3.

 

RETURN / CANCELLATION POLICY

Satisfaction Guarantee: Our products are top quality name brand merchandise, but if by chance you are not completely satisfied with your order you may return it within thirty (30) days for a refund or exchange, provided that:

a) Customer must request and receive prior approval and a Return Authorization Number from ValueShops.com by contacting customer service at at 1-888-887-9992 x 3.

b) Products are still in their original box and packing.

c) All returns must be in original condition, including packaging, documentation, warranty cards, manuals and accessories. Pool cues must be unused and un-chalked.

d) Original shipping & handling charges are not refundable. Actual shipping cost will be deducted from refund for all orders that offer free shipping. Please keep in mind that shipping costs can be very expensive (usually between $125 and $400 each way) for large items such as pool tables and game tables that must be shipped via freight truck and in some cases it costs more to return an item than to keep it.

e) Customer is responsible for costs and arrangements for shipping and proof of delivery on all returns. You will also need to insure the package for the full amount of your order as you will need to file a claim if the package is lost or damaged on its way back to us. Please retain tracking information from the shipper until you have been credited. We highly recommend using a reputable carrier capable of providing proof of delivery.

f) A 15% restocking fee may be deducted from refund for all returned, non-defective merchandise.

Any orders that are refused upon delivery, undeliverable or cancelled after being shipped will be subject to the above return policy. Please note that actual outgoing shipping charges as well as return shipping charges will be deducted from your refund if any order is refused or undeliverable.

If you would like to cancel or make changes to your order, please contact customer service at 1-888-887-9992 x 3 requesting the change. Since we make every attempt to process orders as quickly as possible, please make change/cancellation requests as soon as possible after placing your order.

Any orders that are cancelled after being shipped will be subject to the return policy.  

Please note that once an order has begun processing or has shipped, the order is no longer editable or cancelable.  Orders for pool tables and custom items are not cancelable or editable after 72 hours of the order being placed and are non-refundable and non-returnable.

If you have any questions about our policy, please contact customer service at 1-888-887-9992 x 3.


DAMAGE CLAIMS

Shipping damage rarely occurs because our orders are packaged well and we only use reputable carriers for all of our orders.  However, it is very important to inspect all orders for damage and to document and report any damage that may have occurred.  Please read the following damage claim information carefully:

Visible Damage:  When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment.  **Always check the underneath of the box, especially when shipped on a pallet.**  It is normal for the carton to show some wear; however, if damage did occur, do not accept the package until the delivery person has noted on the delivery receipt or freight bill the nature and extent of damage.  If you are unable to fully inspect your item at the time of delivery, you MUST note on the Bill of Lading that your shipment is accepted "SUBJECT TO FURTHER INSPECTION".  You and the delivery person should sign and date the delivery receipt and you should receive a copy for your records. Notify customer service immediately by calling 1-888-887-9992.

Concealed Damage:  If upon inspecting your order, you find damage to a product that was not seen at the time of delivery, please notify customer service at 1-888-887-9992.  Keep all shipping cartons for inspection.

Please inspect your order for damage immediately.  All damages must be reported within 2 days of delivery.  Any damage claim requests, including concealed damage made after 2 days of receipt of delivery will be accepted, but charges for replacement parts and shipping will be at the expense of the customer.